Policy of online purchasing

Orders

For all general questions, write us at: info@courteechelle.com.

For all questions relating to purchases on our website, please write us at: commandeweb@courteechelle.com.

 

Conditions of use

When you browse this website, you agree to accept the conditions of use mentioned below.

The prices cited on our website are in Canadian dollars, before taxes and shipping costs. The amount of the invoice is payable in full, in a single payment.

Disclaimer of guarantee or liability

The Groupe d’édition la courte échelle does not offer any guarantee or make any declaration with regard to the accuracy, quality or completeness of any information contained in this website.

We invite you to consult this section on a regular basis for updates concerning the conditions of use of our site and remind you that in browsing this site, you agree to any modification or revision of these conditions.

 

Costs and delays in delivery

Orders made on this site are processed from Monday through Thursday inclusively.

Shipping costs cover the costs of preparation and packaging, as well as postage. They are established according to the shipping address and the total amount of the order, before taxes and handling. A buyer may not combine several different orders with the purpose of benefitting from a reduction in shipping costs.

Free Delivery

  • You may benefit from our free delivery if the total amount of your purchases of paper books is $39 or more before taxes AND if your shipping address is in Quebec or Ontario.
  • If your order contains both paper and digital format books, only the value of books in paper form will be calculated in the total amount of your purchases in determining the shipping cost.
  • In cases where the cancellation of one or several items ordered would reduce the total amount of your paper format purchases before taxes to less than $39, delivery costs will be calculated according to a pre-established fixed amount.

A delay of six (6) to ten (10) business days must be allotted to process orders for products in stock in our warehouses in Quebec and Ontario. It takes between ten (10) and fifteen (15) business days for deliveries to the rest of Canada and the United States, and five (5) to six (6) weeks for international shipments. The Groupe d’édition la courte échelle may not be held responsible, however, for delays in the delivery dates displayed.

If a book becomes out of stock between the time you place your order and the receipt of that order, you will be advised of such by email. The Groupe d’édition la courte échelle will at no time be responsible for any damages you will have suffered due to an inventory shortage.

Please note that orders placed between December 20 and January 5 of each year will be processed the following first Monday in January.

 

Payment methods

We accept the following payment methods: Visa, Mastercard, American Express.

 

Returns and exchanges

We do not accept returns or exchanges. However, the books supplied by the Groupe d’édition la courte échelle are brand new and free of defects. If a book arrives damaged or does not correspond to the one ordered, the Groupe d’édition la courte échelle undertakes to exchange it or reimburse you, with shipping costs, within the ten (10) days following the date of delivery. The returned item must be accompanied by a copy of the invoice.

Please address all claims by email to: commandeweb@courteechelle.com.

 

Digital books

No exchange, credit or reimbursement will be accepted after the confirmation of a sales transaction for a digital product. The Groupe d’édition la courte échelle shall not be held responsible for possible problems of compatibility between a digital product and an electronic device, except in cases where the description of the purchased product was inexact.

Digital file acquisitions are works by authors and as such are protected by the Copyright Act. In accordance with this law, the purchase of a digital file is reserved for personal, private and free usage. Any reproduction other than that authorized for downloading, any collective use, any adaptation, resale or rental is absolutely forbidden and is subject to legal action. The user undertakes to respect the rights of authors, illustrators and digital book publishers and agrees not to circumvent or violate the control techniques for the utilization of downloaded digital books.

File formats

PDF  – A book in PDF format offers an exact representation of a paper book. Each page contains one image. Its format is static, and it is impossible to modify the size of the text to adapt it to the screen. It is not recommended for e-book readers. However, this format is ideal for books that contain many illustrations or a complex page layout.

ePub – For books that mainly contain text, the ePub allows the reader to adjust the size of the text and margins and to underline, according to the reader’s preference. Its flexible format was created specifically for e-book readers.

We also offer the ePub format for books whose layout is more complex and for illustrated books. The fixed ePub layout has the same features PDF, provided your device is compatible with this format: computers (PC or Mac), iPad (iBooks and Kobo) and Android tablets (Kobo).

If you have an e-book reader, we advise you to use the ePub format, when available, for books containing mainly text, since PDF files are difficult to read on these devices. PLEASE NOTE: illustrated books and cookbooks are not compatible with an e-reader.

 

Confidentiality and Security

Le Groupe d’édition la courte échelle fully respects your right to privacy and complies with the laws of Quebec and Canada regarding the protection of personal information.

When you register for our infoletter or make a transaction on this site, we may be required to ask you for personal information. This information will be used exclusively by the Le Groupe d’édition la courte échelle in order to contact you, complete a transaction or help you with a customer service inquiry.

Le Groupe d’édition la courte échelle will not divulge your personal information for reasons other than those for which it was collected without the specific consent of the site user, except when the law or an appropriate authority requires it.

All personal information will be stored in a secure environment as well as on servers controlled by Le Groupe d’édition la courte échelle or by its service suppliers. However, we unfortunately cannot guarantee absolute security against the threat of computer viruses or malware programmes.

It is the responsibility of the user of this site to keep all passwords and any other account-related information confidential.

 

Using the contents of the website

Storing, reproducing or transferring any content, in whole or in part, in any form whatsoever, without the prior written consent of the Groupe d’édition la courte échelle, are all strictly forbidden, unless indicated otherwise.